Refund Policy

Last Updated: May 1, 2023

1. Introduction

This Refund Policy outlines the conditions under which CardAE TopUp will issue refunds for hafilat recharge transactions. Our goal is to provide a fair and transparent refund process while maintaining the integrity of our service.

2. General Refund Conditions

Due to the nature of our hafilat recharge service, where we provide immediate value to your transportation card, all transactions are generally considered final and non-refundable once processed. However, we understand that certain circumstances may warrant a refund.

3. Eligible Refund Scenarios

We may consider refunds in the following situations:

• Failed Transactions: If your payment was processed but the hafilat recharge was not completed or credited to your card.
• Double Charging: If you were charged twice for the same hafilat recharge transaction.
• Technical Errors: If a technical error on our part prevented the proper processing of your hafilat recharge.
• Unauthorized Transactions: If you can demonstrate that the transaction was made without your authorization (subject to verification).

4. Refund Process

If you believe you are eligible for a refund based on the scenarios mentioned above, please follow these steps:

5. Refund Timeframe

If your refund request is approved, please note the following timeframes:

• Credit/Debit Card Refunds: 5-10 business days
• Bank Transfer Refunds: 7-14 business days
• Digital Wallet Refunds: 3-5 business days

Please note that the actual time it takes for the refund to appear in your account depends on your financial institution and is beyond our control.

6. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

• If you request a refund more than 7 days after the hafilat recharge transaction.
• If you've already used part or all of the recharged amount on your transportation card.
• If you change your mind about the recharge amount after the transaction has been processed.
• If you provided incorrect card information during the recharge process.
• If the refund is requested due to user error rather than a technical issue with our service.

7. Partial Refunds

In certain cases, we may issue partial refunds if only a portion of the hafilat recharge amount was affected by the issue. The decision to issue a partial refund will be made on a case-by-case basis.

8. Cancellation Before Processing

If you wish to cancel your hafilat recharge transaction, you must do so before confirming the payment. Once a payment is confirmed, the transaction enters our processing system and will be subject to our standard refund policy.

9. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: [email protected]

Phone: +971 2 555 1234

Address: Al Danah, Abu Dhabi, United Arab Emirates

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes to our Refund Policy will be posted on this page with an updated "Last Updated" date. Your continued use of our service after any changes to the Refund Policy constitutes your acceptance of the new terms.